Frequently Asked Questions

It’s easy!! Visit www.yourcharityauction.com to create your account with a valid email and password. You will find “Your Account” in the upper right hand corner of the homepage and “Get Started” option in the footer. Select one of these options to officially create your account - As soon as you have a valid account, you can start bidding to support your organization!
No. We do not have any sign-up fees for bidders. In fact, you only enter your credit card information to purchase your winning item.
No. You must be 18 years of age to create an account, manage and bid on items.
Yes. An account is needed in order to bid and win an item. The process is quick and simple to Create An Account. We ask for minimal information and do not require your credit card information unless you win an item.
1. Select “My Account” in the upper right corner of the website.
2. Select the “Forgot Password?” link.
3. Enter the email address linked to your Your Charity Auction Account.
4. Check your email account, select the link in the email that was sent to you to reset your password.
1. Select “My Account” in the upper right corner of the website.
2. Sign-in with your username and password.
3. Manage preferences such as your contact information and communication opt ins.
Visit the unique charity url of your online auction to view the auction inventory. You can filter your interest items via the Top Menu. To place your bid, enter the bid amount in the blank box and select the green “Place My Bid” button on the right to submit your bid.
No. Once you click submit and the system accepts your bid, you cannot change your bid. However, if you are outbid on an item, you will be notified and can then submit a new bid.
If your bid is denied, you will be notified immediately via an alert message. If your bid is denied, it simply means that your bid is not high enough. Try bidding again at a higher price.
If your bid is accepted, you will be notified immediately via an alert message and email. This means you currently have a potential winning bid on the item.
No. You will win the item, if no one places a higher bid than your max bid. If someone places higher than your max bid, you will be notified.
We place bids as soon as possible to ensure you secure the item. We only bid in $5 increments and will never go over your max bid amount.
You will be notified via email or text message that you have submitted a winning bid on an item.
No. The public cannot see your history of bids or a winning bid amount. This information is reserved for only you and the Organization’s Administrator.
The item you won is in your shopping cart! Simply sign into Your Account at yourcharityauction.com. Select the cart in the top right corner to officially checkout.The preferred method of payment is credit cards. We will accept cash transfers and check in certain circumstances.
There is a 2.5% credit card processing fee for every payment processed online.
For Visa and MasterCard cardholders: Turn your card over and look at the signature box. You should see either the entire 16-digit credit card number or just the last four digits followed by a special 3-digit code. This 3-digit code is your CVV number / Card Security Code.

For American Express cardholders: Look for the 4-digit code printed on the front of your card just above and to the right of your main credit card number. This 4-digit code is the equivalent of your CVV number / Card Security Code for our purposes.
We give winners a full 24 hours to secure their winning item.
The sooner you pay for your item, the sooner it will ship.
No, many of our products include Free Shipping! When you pay in full, you will receive specific shipping instructions.